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Technical Support Engineer

London, UK
Full-time
Permanent employee

About The Role and Team

Quantum Motion is a fast-growing quantum computing scale-up based in London founded by internationally renowned researchers from UCL and Oxford University with over 40 years’ experience in developing qubits and quantum computing architectures. Bringing together state-of-the-art cryogenic facilities and an outstanding interdisciplinary team, we are developing quantum processors based on industrial-grade silicon chips, with the potential to radically transform computing power in areas such as materials modelling, medicine, artificial intelligence and more.

Our Team

Since 2021 our team has been listed every year in the “Top 100 Startups worth watching” in the EE Times in 2021 and 2022, and our technology breakthroughs have been featured in The Telegraph, BBC and the New Statesman. Our founders are internationally renowned researchers from UCL and Oxford University who have pioneered the development of qubits and quantum computing architectures. Our chairman is the co-founder of Cadence and Synopsys, the two leading companies in the area of Electronic Design Automation. We’re backed by a team of top-tier investors including Bosch Ventures, Porsche SE, Sony Innovation Fund, Oxford Sciences Innovations, INKEF Capital and Octopus Ventures, and we have so far raised over £62 million in equity and grant funding. 
 
We bring together the brightest quantum engineers, integrated circuit (IC) engineers, quantum computing theoreticians and software engineers to create a unique, world-leading team, working together closely to maximise our combined expertise. Our collaborative and interdisciplinary culture is an ideal fit for anyone who thrives in a cutting-edge research and development environment focused on tackling big challenges and contributing to the development of scalable quantum computers based on silicon technology.
 
Our team of 100+ is based across London, Oxford, San Sebastián and Sydney, with our primary hub in Islington (London).

Functions of the Role

The Cloud Engineering Team builds cloud-based solutions, supports the cloud platform and helps to drive its adoption and expansion while also collaborating with other teams. Within the Cloud Engineering team,  the IT & Systems Support team looks after the on-prem IT infrastructure, corporate networks and end-user computing setups. The primary function of this position is to act as the go-to person for internal IT support (1st and 2nd line), keeping our on-site hardware, operating systems and active directory services running smoothly whilst delivering excellent internal customer service. 
The primary function of this position will be to collaborate with a tight-knit team for the successful management and maintenance of IT systems and services to ensure that the production services perform effectively, while maintaining a high level of internal customer satisfaction. This includes developing, maintaining, supporting, and optimising key functional areas, particularly server, network and on-prem infrastructure. You will troubleshoot and resolve hardware, software and process problems in a timely and effective fashion.
 
This is a rare and exciting opportunity to be an early employee at a start-up shaping the future of quantum computing. There are vast opportunities for professional growth and to make an impact within the company. 
 
As a Technical Support Engineer, the position will suit someone who has a strong problem-solving mindset, demonstrates critical-thinking and passion for automating tasks. Due to the nature of on-prem infrastructure, some tasks may require to be on site. 

Experience - Essentials

  • Be a highly collaborative and outgoing individual, a keen team player that can provide excellent customer service and support

  • Provide 1st/2nd line technical support for desktops, laptops, mobile devices, servers, and applications.

  • Managing incidents and service requests through our IT ticketing system

  • Support onboarding and offboarding, including asset management, inventory tracking, Active Directory and lifecycle management of IT equipment.

  •  Maintain IT documentation, inventory tracking and hardware assets. Collaborate in the maintenance, configuration and secure operation of on-site and cloud-based infrastructure. 

  • Collaborate in the general IT infrastructure maintenance to optimise existing workflows and enable new ways of working. 

Experience - Desirable

  • Strong collaborative with good communication and interpersonal skills

  • A logical approach to problem solving 

  • Manage incidents, service requests, and problems through the ticketing system

  • Support onboarding and offboarding of users, including account provisioning and access control

  • Ability to install, configure, maintain and troubleshoot bare metal and virtual servers

  • Knowledge of Active Directory and or Microsoft 365 suite, Windows Server and Windows

  • Familiarity with Windows, MacOS and Linux

  • Willing to work with Python, bash scripting and PowerShell

  • Familiarity with networking equipment. Understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls)

  • Familiarity with virtualisation (VMware, Hyper-V, Proxmox) and/or cloud platforms (AWS, Azure, GCP)

  • Demonstrated adaptability in a start-up environment, ability to navigate and contribute to opportunities that arises 

Benefits

  • Be part of a creative, world-leading team
  • Competitive salary and share options scheme
  • Contributory pension scheme
  • Choose your own laptop/kit 
  • Life Assurance
  • Cycle-to-work Scheme 
  • Flexible working
  • Central London location

EEO Statement

Quantum Motion is committed to providing equal employment opportunity and does not discriminate based on age, sex, sexual orientation, gender identity, race, colour, religion, disability status, marital status, pregnancy, gender reassignment or any other protected characteristics covered by the Equality Act 2010.

About us

Quantum Motion is a fast-growing quantum computing scale-up based in London founded by internationally renowned researchers from UCL and Oxford University with over 40 years’ experience in developing qubits and quantum computing architectures. Bringing together state-of-the-art cryogenic facilities and an outstanding interdisciplinary team, we are developing quantum processors based on industrial-grade silicon chips, with the potential to radically transform computing power in areas such as materials modelling, medicine, artificial intelligence and more.